Data Privacy

ji99 Privacy Policy — How We Protect Your Personal Data

Your privacy matters to us at ji99. This policy explains exactly what data we collect, why we need it, how it's used, who can see it, and what rights you have as a player in the Philippines.

Effective date: 1 January 2025  |  Applies to all ji99 members
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What this policy covers

What we collect

Registration details, payment info, gameplay logs, device data, and communications you send us.

Why we use it

To run your account, process payments, prevent fraud, comply with regulations, and personalise your experience at ji99.

How we protect it

SSL encryption, access controls, regular security reviews, and data minimisation across all ji99 systems.

Who sees it

Only staff who need it, verified service providers, payment processors, and regulators when legally required.

Your rights

Access, correction, deletion, objection, portability, and the right to withdraw consent — all available to every ji99 member.

How long we keep it

Retention periods vary by data type and legal obligation — most records are kept for five years after account closure.


How ji99 treats your information

These are the six principles that guide every data decision at ji99 — from the moment you register through to account closure.

Purpose limitation

We collect only the data we actually need, and we use it only for the purposes stated in this policy. Your information is never sold, and it is not used to market products from unrelated companies.

Security by design

ji99 applies SSL/TLS encryption on all data in transit, role-based access controls so that only relevant team members can see sensitive records, and routine security assessments of our infrastructure.

Transparency

You should always know what we're doing with your data. This policy is written in plain English, updated when our practices change, and available on the site at any time without needing to be logged in.

Your control

You can access your account information, request corrections, manage communication preferences, or ask us to delete certain data. Your rights are real and we take them seriously at ji99.

Storage limits

We don't keep data indefinitely. Retention periods are tied to legal, regulatory, and operational requirements. When those periods expire, data is securely deleted or irreversibly anonymised.

Lawful basis

Every type of processing at ji99 is grounded in a lawful basis — contract performance, legal obligation, legitimate interest, or your explicit consent. We do not process data without a valid reason.


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Privacy that works for the Philippine context

The Philippines has its own data protection framework, and ji99 is designed to work within it. Filipino players have a right to know what personal information is being processed about them, and they have the right to object when that processing causes unjustified harm. ji99 respects those rights across everything we do.

Practically speaking, this means a few things. When you sign up, we collect only what we genuinely need to create and run your account. When you make a deposit via GCash or Maya or BDO, the payment details you provide are used to process that specific transaction — not to build a marketing profile or be sold to advertisers. When you play a game at ji99, the result is recorded for settlement, security, and dispute resolution purposes.

We also apply reasonable security measures that reflect the threat environment in the Philippine digital payments ecosystem. GCash and Maya accounts are common targets for social engineering attacks in the Philippines, and we design our own verification flows to limit the damage those attacks can do even if a player's credentials are somehow compromised externally.


Section 01

Who we are

ji99 operates the online gaming platform available at https://ji99.click, providing sports betting, live casino, PBA betting, poker, bingo, and related services to eligible players. References to "ji99," "we," "our," or "us" throughout this policy refer to the entity responsible for managing the platform and the personal data associated with player accounts.

ji99 is the data controller for information collected through the website and mobile interface. This means we decide how and why your personal data is processed. Where we engage third-party service providers to carry out specific tasks — such as payment processing or fraud screening — those providers act as data processors, operating under our instructions and bound by data protection obligations.

Questions about this policy, requests regarding your personal data, or any other privacy concern can be directed to our support team at support@ji99.click. We aim to respond to all substantive privacy enquiries within a reasonable period.

Section 02

What personal data ji99 collects

ji99 collects personal data that is necessary to provide the platform and comply with legal requirements. The categories below cover most data collected from members. Not all categories will apply to every member — what we collect depends on how you use ji99 and what regulatory checks apply to your account.

Category Examples Why collected
Registration data Full name, date of birth, email, mobile number, address Account creation, identity verification, communication
Identity documents Government-issued ID, selfie or liveness check, proof of address Age and identity verification, KYC compliance
Payment data GCash number, Maya number, bank account details, card type and last four digits Processing deposits and withdrawals, fraud prevention
Transaction history Deposit amounts, withdrawal requests, bonus claims, wallet balance changes Account management, dispute resolution, regulatory reporting
Gameplay data Bets placed, games entered, results, session timestamps, stake and return values Game settlement, responsible gaming monitoring, security review
Technical data IP address, device type, browser, operating system, session duration Security, fraud prevention, platform improvement
Communications Support chat, email, complaint records Customer service, dispute records, service improvement
Preference data Favourite games, notification settings, deposit limit selections Personalisation, responsible gaming features

What we do not collect: ji99 does not collect full card numbers, CVV codes, or GCash/Maya PINs or passwords. Payment credentials are handled entirely by the respective payment provider's secure systems.

Section 03

How ji99 uses your personal data

The data ji99 collects is used for clearly defined purposes. We do not use your personal information for anything beyond what is explained here.

  • Account management: Creating, maintaining, and securing your ji99 account; processing password resets, email updates, and verification requests.
  • Service delivery: Running games, settling bets and game outcomes, crediting and processing prizes, applying promotions and VIP benefits.
  • Payment processing: Accepting deposits, processing withdrawal requests, reconciling transactions, and handling refunds or reversals where applicable.
  • Identity and age verification: Confirming that members are who they say they are and meet the minimum age requirement before full account access or withdrawal is granted.
  • Fraud and security: Detecting suspicious login activity, unusual transaction patterns, duplicate accounts, prohibited conduct, and attempted abuse of bonuses or payment methods.
  • Responsible gaming: Monitoring gameplay patterns that may indicate harm, applying limits you have set, responding to self-exclusion requests, and identifying members who may benefit from safer gaming support.
  • Legal and regulatory compliance: Meeting obligations under applicable law, cooperating with competent authorities when required, and maintaining records that regulations require ji99 to keep.
  • Service communications: Sending account notifications, security alerts, payment confirmations, policy updates, and promotional messages where you have not opted out.
  • Platform improvement: Analysing aggregated usage data to improve features, performance, and the overall member experience at ji99.
Section 04

Legal basis for processing

Every data processing activity at ji99 relies on at least one lawful basis. The main bases we rely on are:

  • Contract performance: Processing required to create your account, deliver games, settle bets, process payments, and manage your membership at ji99.
  • Legal obligation: Processing required to comply with applicable law, including identity verification requirements, anti-money laundering rules, and regulated reporting obligations.
  • Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement — where those interests do not override your fundamental rights.
  • Consent: Where we rely on your consent — for example, for optional marketing communications — you have the right to withdraw that consent at any time without affecting prior processing.
Section 05

Who ji99 shares your data with

ji99 does not sell personal data to third parties. We share information only where it is necessary for legitimate operational, legal, or safety purposes. The categories of recipients are:

  • Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet network banks, Visa, Mastercard, and other payment providers — for the purpose of processing your specific transactions.
  • Identity verification providers: Third-party KYC and document verification services used to confirm member identity and age.
  • Game suppliers: Technology providers whose certified RNG systems power specific games on the ji99 platform — limited to the data needed to run and settle those games.
  • Fraud and security providers: Services that help ji99 detect and prevent account takeover, payment fraud, and bonus abuse.
  • Responsible gaming support: Organisations that provide resources for players experiencing difficulties — only where you have explicitly requested a referral or where a legal obligation applies.
  • Regulatory and legal authorities: Where required by applicable law or a valid legal process, including law enforcement, financial intelligence units, and dispute resolution bodies.
  • Professional advisers: Lawyers, auditors, and accountants — subject to professional confidentiality obligations — where necessary for specific matters.

All third-party processors are required to handle your data securely, use it only for the purposes we specify, and comply with applicable data protection obligations.

Section 06

Cookies and tracking technologies

ji99 uses cookies and similar tracking technologies to operate the platform, keep you logged in, remember your preferences, and improve performance. The main types used are:

  • Essential cookies: Required for the platform to function. These enable login sessions, maintain wallet state, and support payment flows. They cannot be disabled without breaking core functionality.
  • Security cookies: Used to detect suspicious activity, prevent cross-site request forgery, and protect your session from hijacking.
  • Analytics cookies: Help ji99 understand how pages are used — which sections are visited, how long sessions last, where errors occur. This data is aggregated and does not identify individual members.
  • Preference cookies: Remember settings you have chosen, such as your preferred display language, notification options, and responsible gaming controls.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect platform functionality. Disabling analytics cookies will not affect your ability to play, deposit, or withdraw at ji99.

Section 07

How long we keep your data

Retention periods at ji99 are set based on the purpose of the data and the legal or regulatory obligations that apply.

  • Account and transaction records: Retained for a minimum of five years after account closure, in line with financial record-keeping requirements.
  • Identity documents: Retained for the duration of account activity and for at least five years after closure — longer where a regulatory investigation or legal dispute is ongoing.
  • Gameplay and bet records: Retained for five years for settlement purposes and dispute resolution. Aggregated and anonymised gameplay data may be kept longer for platform improvement purposes.
  • Communications and support records: Retained for three years after the matter is resolved, or longer if connected to a regulatory matter.
  • Security logs: Typically retained for up to two years unless a security incident investigation requires longer retention.
  • Responsible gaming records: Retained for at least five years after the end of any self-exclusion period or significant responsible gaming intervention.

When the applicable retention period ends, ji99 securely deletes or irreversibly anonymises the data concerned.

Section 08

How ji99 secures your information

ji99 implements technical and operational measures designed to protect personal data against unauthorised access, disclosure, loss, or destruction. These include:

  • SSL/TLS encryption for all data transmitted between your device and ji99 servers.
  • Access controls ensuring that only authorised personnel can view sensitive account or payment records — and only to the extent required for their specific role.
  • Routine vulnerability assessments and security reviews of the platform infrastructure.
  • Logging and monitoring of administrative access to member data systems.
  • Separate storage of payment credentials through payment provider systems, so ji99 does not hold raw payment secrets.

Your role matters too. ji99 protects data on our side, but you protect your account on yours. Use a strong, unique password for ji99. Keep your GCash, Maya, or bank verification codes private. Report anything suspicious to support@ji99.click immediately.

No internet-connected system can be guaranteed completely secure against every possible attack. ji99 will notify affected members and relevant authorities without undue delay if a data breach occurs that creates a significant risk to your rights.

Section 09

Your rights as a ji99 member

As a member of ji99, you have rights over the personal data we hold about you. Here is a plain summary of what those rights mean in practice:

Access Correction Deletion Objection Portability Withdraw consent
  • Right to access: You can request a copy of the personal data ji99 holds about you and information about how it is used.
  • Right to correction: If any information we hold is inaccurate or outdated, you can ask us to correct it. Keeping your details current helps your account run smoothly.
  • Right to deletion: In certain circumstances, you can ask us to delete your personal data. Where legal or regulatory obligations require us to retain specific records, deletion of those records may not be possible.
  • Right to object: You can object to processing based on legitimate interests, including direct marketing. Objecting to direct marketing will always be honoured.
  • Right to data portability: Where processing is based on your consent or a contract and is carried out automatically, you may request your data in a structured, commonly used format.
  • Right to withdraw consent: Where ji99 relies on your consent for a specific processing activity, you can withdraw that consent at any time — this does not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, contact us at support@ji99.click with your request and sufficient information to identify your account. We will respond within a reasonable period and may ask for additional verification to protect your account from unauthorised access requests.

Section 10

Children's privacy

ji99 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. Age verification is a required step in the registration and withdrawal process for all members.

If you believe that a minor has provided personal data to ji99 — whether by falsifying their age during registration or by accessing another person's account — please contact us immediately at support@ji99.click. We will investigate and, where confirmed, take appropriate action including account closure and deletion of data to the extent permitted by law.

Parents and guardians who are ji99 members should take precautions to prevent minors from accessing their accounts, including keeping login credentials private and logging out of shared devices.

Section 11

Changes to this Privacy Policy

ji99 may update this Privacy Policy from time to time to reflect changes in our services, data processing practices, technology, or legal requirements. The updated policy will be published on this page with a revised effective date.

For material changes that affect how we use your personal data in significant ways, we will provide additional notice — typically a message at login or an email to the address on your account — before the change takes effect where practicable. Continued use of ji99 after a policy update constitutes acceptance of the revised terms.

We encourage members to review this page occasionally, particularly if you have questions about how your information is used at ji99.

Section 12

How to contact us about privacy

For any privacy-related question, data subject request, or concern about how ji99 handles your personal information, please get in touch:

  • Email: support@ji99.click
  • Subject line: "Privacy Request — [your registered email]"

Include your full name, the email address associated with your ji99 account, and a clear description of your request or concern. We may ask you to verify your identity before processing sensitive requests. We aim to respond to all substantive privacy enquiries promptly.


Privacy is part of the ji99 experience

Filipino players today are more aware than ever of how their personal data is used online — and rightly so. The explosion of digital payment fraud and account takeover scams in the Philippines over recent years has made people cautious about sharing information with online platforms. At ji99, we take that concern seriously.

We collect the minimum information needed to run your account and comply with our obligations. We do not pass your mobile number to marketing companies. We do not share your GCash or Maya number with anyone outside the payment processing chain needed to complete your specific transaction. We do not sell member data — full stop.

If you ever have a question about what we hold or want to make a change — maybe you moved address, or changed your mobile number, or want to know what game records we have on file — just send us a message. Your privacy is not a policy formality at ji99. It's something the whole team is responsible for every day.

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Your data is safe with ji99 — register and play with confidence

Now that you know how ji99 handles your personal data, you can register with confidence. Thousands of Filipino players are already on the platform — enjoying sports betting, PBA, live casino, poker, and bingo backed by real security and real privacy protection.